FAQs
How to Use & Routine
Can I use the mask every day?
Consistency is key to glowing skin. We recommend starting with 3 to 5 sessions per week, for 10-15 minutes per session. Once your skin adjusts, you can use it daily if you wish, but rest days are encouraged to let your skin process the light energy.
How do I use the device?
It’s simple:
- Cleanse your face and pat dry.
- Secure the mask comfortably using the velcro straps.
- Select your desired mode (Blue, Amber, Red+IR, or Mixed) via the controller.
- Relax for 10-15 minutes while the mask works its magic. Afterwards, apply your favorite moisturizer.
We also provide a professional and detailed instruction manual.
How do I clean the mask after use?
Simply wipe the silicone surface with a water-based wipe or a soft cloth dampened with 70% alcohol after each use. Do not submerge the device in water.
Results & Efficacy
How long will it take until I see results?
Most users report noticing a "glow" after just the first few sessions. For significant changes like reduced acne marks and smoother fine lines, consistent use for 4 to 6 weeks is typically required, as this aligns with your skin's natural renewal cycle.
Will this work on deeper wrinkles or only fine lines?
Our "Red + IR" mode is specifically engineered for this. It combines 630nm Red Light with 850nm Near-Infrared Light, which penetrates deeper into the dermis to stimulate collagen production, helping to plump up deeper wrinkles over time, not just surface fine lines.
How does this compare to handheld LED wands?
Handheld wands treat only a small spot at a time and require constant manual movement. The Hello Face Mask uses 311 professional LEDs to cover your entire face simultaneously with hands-free convenience and significantly higher energy density (50mW/cm²), delivering a full clinical treatment in just 10 minutes.
What is the power output level for this mask?
We pride ourselves on clinical-grade power. The Hello Face Mask delivers an irradiance of 50mW/cm², ensuring the light energy actually reaches the target cells effectively, compared to standard masks which often average around 30mW/cm².
Can I use this for hair?
This mask is ergonomically designed for facial skin rejuvenation. While red light is beneficial for hair follicles, we recommend devices specifically shaped for the scalp for the best hair growth results.
Results & Efficacy
How long will it take until I see results?
Most users report noticing a "glow" after just the first few sessions. For significant changes like reduced acne marks and smoother fine lines, consistent use for 4 to 6 weeks is typically required, as this aligns with your skin's natural renewal cycle.
Will this work on deeper wrinkles or only fine lines?
Our "Red + IR" mode is specifically engineered for this. It combines 630nm Red Light with 850nm Near-Infrared Light, which penetrates deeper into the dermis to stimulate collagen production, helping to plump up deeper wrinkles over time, not just surface fine lines.
How does this compare to handheld LED wands?
Handheld wands treat only a small spot at a time and require constant manual movement. The Hello Face Mask uses 311 professional LEDs to cover your entire face simultaneously with hands-free convenience and significantly higher energy density (50mW/cm²), delivering a full clinical treatment in just 10 minutes.
What is the power output level for this mask?
We pride ourselves on clinical-grade power. The Hello Face Mask delivers an irradiance of 50mW/cm², ensuring the light energy actually reaches the target cells effectively, compared to standard masks which often average around 30mW/cm².
Can I use this for hair?
This mask is ergonomically designed for facial skin rejuvenation. While red light is beneficial for hair follicles, we recommend devices specifically shaped for the scalp for the best hair growth results.
Safety & Suitability
Is this safe to use? Does it hurt?
It is 100% safe, non-invasive, and completely painless. The light energy produces no heat and contains no harmful UV rays. Most users find the 10-minute session relaxing and therapeutic.
Is it suitable for all skin types? Can it be used for darker complexions?
Yes! Unlike laser treatments, LED light therapy is safe for all skin tones and types, including darker complexions. It works by stimulating cells with light energy, not by causing heat damage, so there is no risk of hyperpigmentation.
Is this safe for sensitive skin or rosacea?
Absolutely. In fact, our Amber Light (605nm) and Mixed Light modes are specifically recommended for calming sensitive skin and reducing the redness associated with rosacea.
Can everyone use the Face Mask?
While generally safe, we recommend consulting your doctor if you are pregnant, nursing, have a history of seizures (epilepsy), or are taking photosensitive medication (like Isotretinoin/Accutane).
Shipping, Warranty & Payment
Do you ship internationally?
Yes, we ship globally! We want everyone to experience the glow. Shipping times and costs will be calculated at checkout based on your location.
How long will it take to get my order?
Orders are typically processed within 1-2 business days. For US orders, delivery usually takes 7-12 business days. International shipping times vary by country but typically range from 7-15 business days.
Is my product guaranteed? What is the warranty?
We stand by our quality. Your Hello Face Mask comes with a 1-year warranty covering any manufacturing defects. Plus, we offer a 60-day money-back guarantee if you are not satisfied with your results.
How do I select the payment plan?
We offer flexible payment options including major credit cards, PayPal, and "Buy Now, Pay Later" services (like Klarna or Afterpay, if applicable). You can select your preferred method at the final step of checkout.